An Extension to your existing IT Team
Virtual Workspaces has a proven track record in delivering and supporting organisations with desktop transformation and server virtualisation projects. Our support services have been designed to work alongside and compliment your existing IT support teams. Throughout our project methodology we are committed to providing our clients with continual knowledge transfer to ensure a seamless transition into production. However once the project has completed our technical experts are available to Support, Maintain and Enhance your platform to ensure you receive the best possible value for your investment throughout its lifecycle.
Virtual Workspaces has a wealth of experience across a number of technologies with a core focus on those within the virtualisation and end user computing space. Our Technical Specialists excel in assisting and advising our customers to resolve issues throughout their environments. Sometimes the vendor is required to get involved, whether its a private fix or for further root cause analysis. Our multiple vendor accreditations enable us to escalate incidents to vendors quickly and easily. Our Customers can be sure to receive a level of technical expertise which may not be immediately available to them through their existing vendor support relationships.
Value Add Support Services
In addition to our standard support services, Virtual Workspace have a suite of “bolt on” services to ensure you get the most out of your investment with us.
Health Check Service
As a key first step for any of our support or managed service customers we will baseline the environment by carrying out a full health check. This is especially essential if its an environment that we have not built and are required to support. The health check will enable us to gain a solid understanding of the underlying technology and how it is configured. The health check will also enable us to baseline the current state of the environment and make any relevant recommendations for improvement.
Our health check services are also very useful for customers who manage the environment themselves in house. Every 6 months / a year our consultants will come on site and carry out a full environment audit and health check. Resulting document will give you a set of recommendations in order to ensure your environment continues to remain operation and in a supportable state.
Statistics & Reporting Services
We can provide our customers with regular documented snapshots into their environments. Our bespoke reporting services and accompanying documentation offers great insight and ensure that system performance and stability can be maintained effectively. Error reporting, capacity planning, performance metrics, licensing compliance are just four of the many ways in which Virtual Workspaces focuses on when producing reports for our customer environments.
Our reporting and statistics services are completely tailorable to our customer requirements. Where possible we will endeavour to make use of our customers existing monitoring and reporting services in order to reduce cost and negate the requirement for additional software and support overhead. However if required, Virtual Workspaces have a portfolio of monitoring and trend analysis tools available.
Periodic Environment Checks
Do you have a mission critical application? Do you find that it is not until Monday morning you hear about issues that have manifested over the weekend? Here at Virtual Workspaces we can provide, daily, weekly, monthly checks in order to test your applications and critical services. Should any issues be uncovered, these are immediately escalated with the intention of a resolution being found before users start logging in for the day.
Keeping your environment up to date and patched against threats, bugs and performance related issues is an essential aspect of keeping systems secure and operational.
Our patch management services are bespoke depending on your requirements and the platform you wish to be managed. We can provide a notification only service whereby we keep you up to date with the latest patch and hotfix releases. Right through to a full service with remote testing facilities and quarterly deployment and rollout services.
Product Roadmap & Strategy Sessions
It is far too common that environments are not upgraded or enhanced until the next IT refresh or transformation project. Along with the obvious performance and stability benefits of continuing to work with current systems, there is also the concern of products becoming end of life and as a result, vendor support is removed leaving customers exposed should an incident occur. Aside from the risks are the increasing enhancements that are usually a result of feature and service packs. Implementing these continue to improve the end user experience and management of the platform.
Keeping your platforms up to date and compliant can also greatly reduce the effort and cost required in order to jump to major releases or new versions.
Our roadmap and strategy sessions and supporting documentation are specifically designed to avoid such situations, enabling our customers to enjoy the benefits of working on current systems while avoiding the pitfalls of out of date technology.
Virtual Workspaces utilise the latest technologies in order to provide remote monitoring capabilities for our customers environments. Our core focus is on service availability and end user experience. Our proactive alerting allows rapid resolution of issues before they escalate impacting your users.
User Experience Monitoring / Reporting
Here at Virtual Workspaces our definition of monitoring is not just checking whether a server or service is live or the application is launching. For us the key is that the end user had an experience that is acceptable and enables them to be as productive as possible with little or no downtime.
We leverage tools such as Lakeside SysTrack in order to baseline your user experience and ensure that this does not deteriorate over time. The metrics we use to baseline / define the user experience is bespoke per customer and sometimes even as granular as business units.